Privacy Policy

We respect your privacy and handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

“Personal information” generally means information that can identify you.

• Contact details: name, phone number, email address.
• Service information: enquiry details, job location/suburb, photos you submit, and information needed to provide a quote.
• Website usage: pages viewed, device type, browser, approximate location, and interaction data.
• Communications: messages sent to us (forms, email, phone, SMS, or chat).

• When you submit a form or contact us directly.
• When you request a quote, booking, or service.
• Automatically via cookies and analytics tools (see cookies section).
• From third parties you authorise (e.g., referral partners).

• To respond to enquiries and provide quotes.
• To schedule, deliver, and manage services.
• To improve our website, services, and customer support.
• To send service-related notices (changes, confirmations, reminders).
• To comply with legal obligations and resolve disputes.

We may share personal information with trusted service providers where needed to operate our business, such as:

• Hosting, email, and website service providers
• Payment processors (if applicable)
• Contractors or trades (only as needed for a job)
• Professional advisers (accounting/legal)

We do not sell your personal information.

We may use cookies and similar technologies to improve your experience and understand how our website is used.

• Essential cookies: required for core site functions.
• Analytics cookies: help us understand usage and improve performance.

You can control cookies through your browser settings. Blocking cookies may affect some website features.

If you opt in, we may send promotional messages about services, updates, or offers. You can opt out anytime by using the unsubscribe link (where available) or contacting us directly.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

We retain information only for as long as needed for business purposes or legal requirements, and then securely delete or de-identify it where appropriate.

You may request access to, or correction of, personal information we hold about you. We may ask you to verify your identity before fulfilling requests.

Some of our service providers (such as hosting or analytics) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate protections are in place.

Our website and services are not directed to children. We do not knowingly collect personal information from children.

Our website may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

We may update this Privacy Policy from time to time. Updates take effect when posted on this page.

If you have questions about this Privacy Policy or how your information is handled, please contact us via our Contact page.